Help and contact
Write to admin@dustride.pl with anything about DustRide: a problem, a question or an idea. Say which phone you use and, if it is about a ride, its code.
Common questions
How do I join a ride?
Ask the organizer for the ride's code or its QR code. In the app, choose "Join ride" from the menu and type the code, or scan the QR code with the app.
Why can I not create a ride?
A new account is a participant: it can join rides. Rides are created by organizers. If you organise rides, ask DustRide's administrator to make your account an organizer; the app shows the change within seconds.
The code to confirm my email address has not arrived
Look in your spam folder. A code is valid for an hour, and "Send another code" sends a new one.
I have forgotten my password
Tap "Forgot your password?" on the sign-in screen. We email you a six-digit code, and you choose a new password in the app.
The others cannot see me when my phone is locked
Allow DustRide to use your location while the app is in use. On Android, keep DustRide's notifications on, because the notification is what keeps your position flowing during a ride, and let DustRide use the battery without restrictions.
Does the map work without a signal?
Yes, along a ride's route. The app downloads that part of the map when the route is set. Let it finish while you still have a signal.
Somebody in a ride is sending abusive messages
Tap the menu (⋮) on their message. "Report message" writes an email to us with the ride's code and the message filled in; add why you are reporting it. We look at every report promptly. "Block sender" stops their messages showing on your phone, in every ride; nobody is told, and you can undo it under "Your account". You can also write to admin@dustride.pl about anything else in a ride, such as a rider's name.
Your account and your data
For organizers
Organizers can also plan rides on this website, signing in with the same account as in the app.